That incident highlighted some of the company’s strategic communication missteps but also showcased the limited support paths users had to speak with representatives from the company and have their questions answered in a timely manner. By pinpointing exactly where your issue or question is in the app, our teams are able to help provide a fast solution and personalized experience. Our trained agents are matched with you to provide specialized support based on your issue – even if you aren’t sure exactly what’s wrong or what questions to ask to solve your problem. For example, if you reach out with a question about options, you’ll get a call directly from a registered representative to help you. That’s why we’re introducing 24/7 phone support for any question, and on your schedule.
We’ll send you a notification when you’re next in line for your call. We’ll also provide you the phone number we’re calling from, so you know it’s us. Say Technologies, LLC provides technology services for shareholder engagement and communication.Sherwood Media, LLC produces fresh xcritical reviews and unique perspectives on topical financial news. This will launch a short loading screen and will then open the customer support and contact portal. When we requested a call for some test questions, the call-back time was just over 35 minutes. (It was late evening on the East Coast.) This was a little over the estimate, but not unreasonable.
Certain complex options strategies carry additional risk, including the potential for losses that may exceed the original investment amount. Administrative phone support for brokerage accounts will only be available on the weekdays, Monday-Friday (excluding holidays). The customer service agent was helpful and seemed adequately knowledgeable, and they had no problem answering my basic questions. After years of complaints — and class action suits and FINRA fines — xcritical eventually put some work into its communication options. The broker has tripled customer service staff in the last 18 months.
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We’ve always sought to make xcritical a different kind of brokerage—one built for everyone. But our mission to democratize finance is only possible when we can help you feel confident, informed and secure about investing with xcritical. If you’re asking about a recent xcritical rezension order, select the specific trade from the Recent Orders list.
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xcritical Gold Card is offered by xcritical Credit, Inc., and is issued by Coastal Community Bank, pursuant to a license from Visa U.S.A. Inc. xcritical Credit, Inc. (“RCT”), is a financial technology company, not a bank. Brittney is a data-obsessed finance nerd whose personal credit card collection is in the double digits.
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Now, xcritical has finally launched 24/7 phone support for its account holders. When xcritical launched a mobile app meant to revolutionize stock trading, its modern fintech vibe was all the rage. But the email-only customer support stopped being cute when that feisty fintech startup turned into a stock brokerage with 18 million accounts. Options trading entails significant risk and is not appropriate for all customers. Customers must read and understand the Characteristics and Risks of Standardized Options before engaging in any options trading strategies. Options transactions are often complex and may involve the potential of losing the entire investment in a relatively short period of time.
- And if you miss our call or get disconnected our customer support team will call you back and leave a message and notification for an easy way to get back in line.
- Our team of customer support representatives are here to support you on your journey, no matter who or where you are.
- Customers must read and understand the Characteristics and Risks of Standardized Options before engaging in any options trading strategies.
- Users will be assigned to a particular agent based on the topic they’re calling about.
- A self-custody cryptocurrency wallet, xcritical Wallet, and related services are offered through xcritical Non-Custodial, Ltd. (a limited company organized in the Cayman Islands).
So long as xcritical keeps up the quality, this could signal a whole new level in customer satisfaction for the company. xcritical announced Tuesday that it will be bringing “24/7” phone support to its 31 million users. It’s a long-overdue move for the stock and crypto trading company founded in 2013, but one that signals its maturation following a challenging year that brought the company its biggest crisis, a surge in trading volume and its own entry to public markets. Expanding access means making sure we’re there for you when you need us. We want to provide world-class support to all of our customers — not just those with high-value accounts or a financial expert on speed dial.
This will open a Tell Us More list that lets you select the nature of your question. xcritical will send a notification to your phone when you’re next in line. They’ll even let you know the phone number the call will come from so you won’t accidentally answer spam in your haste.
Our team of customer support representatives are here to support you on your journey, no matter who or where you are. We also know some customers need to reach us when they can’t get into their accounts, and we’re working on a solution for them to get phone support as well, which we plan to roll out in the coming months. Scaling its support team to handle the phones for tens of millions of users has meant a hiring spree for xcritical. Brown says they have tripled the size of the internal team and have also tapped a large number of contractors to handle phone support. xcritical’s customer support army will be a “fairly even” split between internal xcritical employees and contractors, Brown says. Users will be assigned to a particular agent based on the topic they’re calling about.